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The domain helpdesk.tradesupplygroup.com states the following, "Welcome to the Trade Supply Group Help Desk Trouble Ticket System." We observed that the website stated " Please remember your credentials are the same Username and Password that you log into your desktoplaptop with." It also stated " If you do not know your credentials, please email ittradesupplygroup. If checked, an authentication token will be stored in a cookie in your browser for the next two weeks, preventing the need to re-enter your login credentials when your session expires. Logging out will clear the authentication cookie." The header had help desk as the highest ranking keyword. This keyword was followed by helpdesk, web, and web-based which isn't as urgent as help desk. The other words the site used was technical support. cross-platform is also included but could not be understood by search engines.